Return Policy
  • Return Policy

    * Within 90 days since original item’s first shipment date

    If your products purchased from vingus.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 90 days since original item’s first shipment date, you may return them for replacement or full refund. Customers in U.S. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.
    Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of return shipping fee reimbursement is $40.
    If a reship is requested, vingus will assume the reshipping fee.
    Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to vingus with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.


    * After 90 days and within 180 days since original item’s first shipment date

    If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded) after 90 days and within 180 days  since original item’s first shipment date, Customers may mail the products back to us, and the defective item will only be replaced.
    Customers in U.S. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of return shipping fee reimbursement is $40.Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to vingus with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.vingus will assume the reshipping fee.


    * After 180 days since original item’s first shipment date

    If the item becomes defective after 180 days since original item’s first shipment date, customers will still be allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. Customers should cover the shipping cost both two ways and any cost incurred during the process of repair. If the item is un-repairable after being checked by manufacturer, vingus will send it back to customer.
    Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories should be replaced during repair). According to the long term friendly relationship with manufacturer, we will request for a lower maintenance fee for our customers.